This course covers the tools, techniques, and methodologies used by managers to plan, design, and implement control systems that create/produce services and/or goods in an organization. The decisions for which operations managers are held accountable, methods used to make those decisions, and the factors affecting productivity, effectiveness, and efficiency in an organization are covered. Topics include strategic considerations in operations management, operations decision-making, quality management, forecasting, just-in-time inventory management, and facility location.
Upon completion of this course, students are expected to be able to do the following:
- Apply the basic terms, principles, concepts, techniques, tools, and methodologies of operations management.
- Review and examine techniques of enterprise control and performance management.
- Assess the impact of strategic managerial actions on the shape and direction of the operational function.
- Develop an operations plan which integrates human, technological, and economic factors.
- Assess the linkage between the factors that affect the operations system.